FREQUENTLY ASKED QUESTIONS

1. How do I place an order?
   To place an order, browse our product pages, select the items you like, click “Add to Cart” and follow the checkout process to pay. Once your order is confirmed, you will receive a confirmation email.
2. Can I modify or cancel my order?
   If you need to modify or cancel your order, please contact our customer service team as soon as possible. If your order has not yet been shipped, we will do our best to accommodate your request.
3. How much does it cost to ship?
   Shipping costs vary depending on your order total, shipping address and selected shipping method. You will see specific shipping information when you check out your order.
4. How long will it take to receive my order?
   Processing time is usually 1-3 business days. Shipping time varies depending on the destination and selected shipping method, and usually arrives within 3-7 business days.
5. Where can I check the status of my order?
   Once your order is confirmed, you will receive an email with tracking information. You can check the status of your order through the link in the email.
6. How do I request a return?
   If you are not satisfied with the product you received, you can apply for a return within 7 days after receiving the product. Please contact customer service for return authorization and detailed steps.
7. Can the product be exchanged?
   Yes, you can apply for an exchange after returning unused goods. Please follow the return processing procedures provided by customer service.
8. How many payment methods can be chosen?
   We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and other common online payment methods.
9. How is the quality of the product guaranteed?
   Greenceooo Inc is committed to providing high-quality men’s clothing. All our products undergo strict quality control to ensure customer satisfaction.